GENERAL TERMS AND CONDITIONS
1. scope of application
For the use of this website and the business relationship between Kratomtown.eu and its customers, the following General Terms and Conditions (GTC) apply in the version that is currently available and valid when the website is accessed or when goods are ordered. The offers on this website are directed to customers with EU residence, depending on the legality status of the recipient country.
The customer confirms that the purchase of the herbal products is not intended for consumption.
These terms and conditions apply exclusively. Any terms and conditions that conflict with, supplement or deviate from these terms and conditions must be expressly confirmed in writing by Kratomtown.eu in order to be valid. By using this website or ordering goods, the customer confirms that he/she fully accepts these terms and conditions, including delivery and payment conditions.
***The customer confirms that the purchase of the herbal products is not intended for consumption***.
Should individual provisions of these GTC prove to be invalid or unenforceable or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The operator of this website is Kratomtown.eu (see also imprint).
2. information on this website
Kratomtown.eu contains information about products. We reserve the right to make price and product range changes as well as technical changes. All information on http://www.Kratomtown.eu (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are to be understood as approximate values only and in particular do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. Kratomtown.eu makes every effort to ensure that all details and information on this website are correct, complete, up to date and clear, but kratomtown.eu cannot give any express or implied warranty in this respect.
All offers on this website are subject to change and are not to be understood as a binding offer.
Kratomtown.eu cannot guarantee that the products listed will be available at the time of ordering. Therefore, all information regarding availability and delivery times is without guarantee and may change at any time without notice.
The prices quoted by Kratomtown.eu do not include the statutory value added tax. Prices are net in EURO. Any shipping costs, where not otherwise provided for, will be charged additionally and are to be paid by the customer. Shipping costs are shown separately in the order process. We reserve the right to make technical changes, errors and misprints. In particular, Kratomtown.eu may make price changes at any time and without prior notice.
4. conclusion of contract
The offers on this website represent a non-binding invitation to the customer to order products from Kratomtown.eu. By placing an order via this website, including acceptance of these terms and conditions, the customer makes a legally binding offer to conclude a contract. Kratomtown.eu will then send an automatic “order confirmation” by email, which confirms that the customer’s offer has been received by Kratomtown.eu. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as Kratomtown.eu sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.
Orders will only be shipped after full payment has been received (exception: delivery against invoice) and if the goods are available. If it becomes apparent after the conclusion of the contract that the ordered goods cannot be delivered or cannot be delivered in full, Kratomtown.eu is entitled to withdraw from the entire contract or from a part of the contract. If the customer’s payment has already been received by Kratomtown.eu, the payment will be refunded to the customer. If payment has not yet been made, the customer will be released from the obligation to pay. Kratomtown.eu is not obliged to make a replacement delivery in the event of a contract cancellation.
5. payment options and retention of title
The customer has the choice of the payment options indicated in the order process.
Kratomtown.eu reserves the right to exclude customers from individual payment options or to insist on payment in advance without giving reasons.
Kratomtown.eu may charge interest on arrears of 9% per year and a reminder fee of a maximum of EUR 20 per reminder in the event of late payment by the customer.
The products delivered to the customer remain the property of Kratomtown.eu until full payment has been received.
6 Delivery, obligation to inspect, notification of defects and returns
Deliveries will be sent by post or courier to the address given by the customer in the order. Invoices will be sent by email, by post or included in the delivery. Upon dispatch, the benefit and risk shall pass to the customer to the extent permitted by law.
If the delivery cannot be delivered or if the customer refuses to accept the delivery, Kratomtown.eu can dissolve the contract after notifying the customer by email and setting a reasonable deadline, as well as charging the customer for the costs incurred.
The customer is obliged to inspect the delivered goods immediately upon receipt and to report any defects for which Kratomtown.eu is liable immediately in writing by letter or email to the address in the (see imprint).
Returns to Kratomtown.eu are at the expense and risk of the customer. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address given by Kratomtown.eu. If Kratomtown.eu’s inspection reveals that the goods have no identifiable defects or that they are not covered by the manufacturer’s warranty, Kratomtown.eu may charge the customer for the costs of returning the goods or disposing of them.
7. right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, send a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you can use the following model withdrawal form, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
Kratomtown.eu endeavours to deliver goods of perfect quality. In the event of defects notified in good time, Kratomtown.eu guarantees that the item purchased by the customer is free of defects and functional during the statutory warranty period, which is generally two years from the date of delivery. It is at the discretion of Kratomtown.eu to provide the warranty through free repair, equivalent replacement or refund of the purchase price. Further claims are excluded.
The warranty does not cover normal wear and tear or the consequences of improper handling or damage by the customer or third parties, or defects caused by external circumstances. The warranty for herbal products or their components is also excluded.
Kratomtown.eu is not able to provide any assurances or guarantees for the up-to-dateness, completeness and correctness of the data as well as for the constant or undisturbed availability of the website, its functionalities, integrated hyperlinks and other contents. In particular, no representations or warranties are made that the use of the website will not infringe the rights of third parties not owned by Kratomtown.eu.
Kratomtown.eu excludes all liability, regardless of its legal basis, as well as claims for damages against Kratomtown.eu and any auxiliary persons and vicarious agents. In particular, Kratomtown.eu is not liable for indirect damage and consequential damage, loss of profit or other personal injury, material damage and pure financial loss to the customer. Further mandatory legal liability, for example for gross negligence or unlawful intent, remains reserved.
Kratomtown.eu only uses hyperlinks to facilitate the customer’s access to other websites. Kratomtown.eu cannot know the content of these web offers in detail, nor can it accept liability or any other responsibility for the content of these websites.
10. data protection
Kratomtown.eu may process and use the data recorded in the course of concluding the contract for the purpose of fulfilling the obligations arising from the purchase contract and for marketing purposes. The data necessary for the fulfilment of the service may also be passed on to commissioned service partners (logistics partners) or other third parties involved in the conclusion of the sale.
The further data protection regulations can be viewed under the link visible on the homepage.
Other terms and conditions
Kratomtown.eu expressly reserves the right to amend these terms and conditions at any time and to bring them into force without notice.
In the event of any dispute, only the substantive laws of the Netherlands shall apply, to the exclusion of any conflict of laws rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.
You can reach the dispute resolution platform under the following link: http://www.ec.europa.eu/consumers/odr
We do not participate in the dispute resolution procedure.
The place of jurisdiction is Almere, unless the law provides for a mandatory place of jurisdiction.
Phone +31 362030545